Shipping Policy

Thank you for shopping with Kivane. We are committed to making delivery straightforward and accessible for customers around the world.

1. Free Worldwide Shipping

Kivane provides free standard shipping worldwide on eligible orders placed through Kivane.store.

No standard shipping fee will be charged for qualifying orders.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

Delivery estimates begin after applicable order processing and are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Orders may occasionally take longer due to circumstances outside our reasonable control.

3. Order Processing

After your order has been placed, it may require processing and verification before shipment.

During periods of unusually high demand, holidays, promotions, or other exceptional circumstances, processing may require additional time.

4. International Shipping

We offer shipping to customers in destinations around the world, subject to carrier availability, applicable laws, and logistical restrictions.

International orders may be subject to customs procedures or import requirements established by the destination country.

Where duties, taxes, or import charges apply and are not collected during checkout, responsibility for such charges will be determined by applicable law and the relevant customs authority.

5. Tracking

Where tracking information is available, it may be provided after your order has been shipped.

Please allow time for the carrier's tracking system to update after shipment information is created.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information during checkout.

If you notice an error in your shipping address, please contact support@Kivane.store as quickly as possible.

We will make reasonable efforts to update the information before shipment, but changes cannot be guaranteed after an order has entered processing or has been dispatched.

7. Delayed Shipments

Occasional delays may occur because of customs inspections, carrier disruptions, weather events, holidays, transportation issues, or other circumstances beyond our reasonable control.

If your order is significantly delayed, please contact us so that we can review the available tracking and order information.

8. Lost or Damaged Packages

If you believe your package has been lost or if your order arrives damaged, please contact us with your order number and relevant information.

We will review the situation and work with you toward an appropriate resolution in accordance with our policies and applicable law.

9. Contact Us

For shipping questions, contact:

Email: support@Kivane.store
Phone: 1 (778) 442-4002

Kivane
3280 Upper McLeod Rd
Armstrong, British Columbia V0E 1B8
Canada