Refund policy
Return & Refund Policy
At Wishora, customer satisfaction is important to us. We want you to feel confident when shopping at wishora.shop. If you are not satisfied with an eligible purchase, you may request a return within 30 days of receiving your order.
1. 30-Day Return Policy
Customers may request a return within 30 days from the date their order is delivered.
To be eligible for a return, the product should generally be in the same condition in which it was received and include any original components or accessories supplied with the product.
We recommend retaining your order confirmation or other proof of purchase until you are satisfied with your order.
2. Free Returns
Wishora provides free returns for eligible products within the 30-day return period.
To begin a return, please contact our customer support team at:
Please provide your order number, the email address associated with your purchase, and the reason for your return.
Our team will review your request and provide the appropriate return instructions.
Please do not send a product back to our business address or another location without first receiving return instructions from us, as unauthorized returns may result in processing delays.
3. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from the product you ordered, please contact us as soon as reasonably possible.
Include your order number, a brief description of the issue, and photographs of the product and packaging where appropriate.
After reviewing the information, we will work with you to provide an appropriate solution, which may include a replacement, refund, or other resolution depending on the circumstances.
4. Refunds
After an eligible returned product has been received and reviewed, we will notify you regarding the status of your refund.
If approved, the refund will generally be issued to the original payment method used when placing the order.
While Wishora will process approved refunds as promptly as reasonably possible, banks, credit card providers, and payment processors may require additional processing time before the funds appear in your account.
5. Exchanges
If you would like to exchange an eligible product, please contact us at support@wishora.shop.
Product availability may vary. Depending on the circumstances, the most efficient option may be to return the original item and place a new order.
6. Order Cancellations
If you wish to cancel or modify your order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request before the order enters fulfillment. However, we cannot guarantee cancellation or modification once processing or shipment has begun.
If your order has already shipped, you may request a return after receiving it in accordance with this policy.
7. Non-Returnable Items
Certain products may not qualify for return where required by applicable health, hygiene, safety, or consumer regulations.
Products that have been materially damaged, altered, or misused after delivery may also be ineligible for return, except where applicable consumer laws provide otherwise.
8. Consumer Rights
This Return & Refund Policy does not limit any mandatory consumer rights or remedies available under applicable law.
9. Contact Us
For questions about returns or refunds, please contact:
Wishora
6172 Raphael Dr
Nanaimo, British Columbia V9V 1R8
Canada
Email: support@wishora.shop
Phone: 1 (778) 686-6820